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Monday, 2 December 2013

bouncebackability

Something good happened.  I feel like I should whisper - you know, in case someone is listening, and they make it disappear.  


A few weeks ago I spotted a great t-shirt in Tesco for Smiler - up there on the top right corner.  Woo hoo, I thought, a fantastic christmas present ... but the biggest size in the store was 9/10, and while Smiler is a little on the small side for his age, he's not that dainty!  I checked out the design online, and when that only showed the size choices up to 9/10, I figured this was not going to end happily.  Just in case, I took to twitter to ask their customer services team, but no dice.  I'll blog separately about the complete lack of recognition of the need for stage not age appropriate clothing, but that's not what this post is about.  This post is about what happened next.


A message from Tesco appeared a couple of weeks later, asking what size I had been looking for, and a little later, I got this ...


Okay, I thought, I wonder if that is actually as promising as it sounds?  I decided it probably wasn't, but hoped that maybe someone hiding deep inside Tesco might be gathering the numbers to see whether it was, occasionally, worth their while to manufacturer a couple of designs in bigger sizes.

Another message beeped into existance, asking for my full name and postal address - I figured there was going to be a polite but firm letter making an appearance, doing the whole while we appreciate your interest in this matter unfortunately there is little we can do as the demand for such items is so small thing.  Simply another of those issues that doesn't cross the mind of a ... usual person, who doesn't have to try and explain to their child, on a regular basis, why they can't have that to because it is too small.  

And then this ...


followed immediately by this ...



... and a couple of days later, by this ...





They made two t-shirts, especially for Smiler.  

I'm desperate to put them on him, but Mr Manley is insisting they should be for christmas, so we're going to tell him they are a gift from Tesco.  He'll have to do a thank you (which for Smiler means some scribbling on a piece of paper, but I don't think they'll mind).  

There will, of course, be photos.

Lots and lots of photos.

But for now, thank you Tesco, for the pleasure I know your gift will bring my son.

* * *

8 comments:

  1. Well this post just made me smile :) I love it when companies show their human side, just restores my faith in good people out there! I have been following your blog for a short while and thoroughly enjoy your writing as well as adore Smiler. I daily care for my little 6 yr. old granddaughter who has a UBT on #'s 5 & 6. We live in Denver. Keep up the wonderful blogs!

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    1. I know exactly what you mean about restoring your faith in good people - some days seem like one fight after another for services / equipment / education, and it is just so lovely when sometime actually puts a moment of thought into something positive! Of course Tesco is a huge company and obviously they make massive profits, but this was something that they didn't have to do, and something that I know he is going to love! Smiler has an unbalanced translocation of 13 and 15, and while his quality of life far exceeds that which we had been lead to believe, he still has a lot to cope with. I expect your granddaughter deserves a 'bouncebackability' t-shirt too!
      Thank you so much for your lovely compliments, and for taking a moment to comment - that someone out there reads this and sees what I see in Smiler, and recognises that joy in children who don't follow the usual path - well, that's why I write.
      Thanks again, and take care of yourself as well as your little granddaughter!
      Lucas

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  2. Unbelievable - you don't usually get service like that these days! :)

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    1. I know! It's that someone actually listened and did something about it, you know? Not sure how Tesco will feel about me blogging it, but never mind! Now to convince them to manufacture more cool clothes in the sizes needed for these cool kids!
      Thanks for dropping by Yvonne, hope to see you again!
      Take care
      Lucas

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  3. Here via Love That Max and I'mexcited fo ryou and your son. I can't see hte pics because I'm blind but I feel your joy.

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    1. Hi Astrid - thanks for coming by, and especially for commenting. I hope the post still made sense without the pictures - as much sense as it ever make sense anyway! Lovely to hear that you found us through LoveThatMax - always a great collection of posts on there! The text on the t-shirts reads Bounce back ability : 1. The ability to bounce back, usually implying a fighting spirit. 2. The ability to come from a losing position and win.
      Thanks Astrid, I hope you'll be back!
      Take care
      Lucas

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  4. Hi there! I'm visiting from Love that Max. I'm so happy your story had a happy ending. That's so incredible and wonderful for Smiler! It's not everyday that someone cares enough to do something special! I'd love to have you visit and share at my blog http://faithfulmomof9.com I post a Friendly Friday link up every week.

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  5. That's such a lovely story, just goes to show big businesses CAN have a human side :) I hope Smiler likes his shirts.

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